篇一：工商管理毕业论文
学校代码 10126学号 分 类 号密级
本科毕业论文
学院、系 经管学院
专业名称 工商管理
年 级
学生姓名
指导教师
年 月 日
摘 要
在感受经济发展带来生活条件的同时，人们也在感受着前所未有的环境恶化、资源短缺、生态危机等等所带来的威胁。一种寻求人与自然和谐相处，资源合理化使用和生态平衡的消费观念逐渐成为潮流，即：“绿色消费”。在这种“绿色”消费观的推动下，一种新的营销思想——绿色营销，被纳入到了企业的营销系统中来，并且已经呈现为企业营销发展的一个趋势。
本文分析的重点在于通过对绿色营销理论的分析与对酒店服务行业环境的分析，找到酒店实施绿色营销的策略。文章选取金兰港酒店为研究对象，发现金兰港酒店的绿色营销策略存在形式主义和脱离酒店服务业经营特点等问题，并进一步从内因与外因两个方面分析了问题的根源所在。在对酒店做出营销策略前，对酒店的宏观环境、竞争环境以及内部环境三个方面的绿色营销实施环境做出分析。并在此基础上，对酒店的绿色消费市场做出了细分及定位。
将绿色营销的理念与酒店服务业的特性相结合是酒店开展绿色营销的切入点。因此本文从服务营销的5个营销要素的角度，对酒店实施绿色营销的具体策略给出了建议。具体的措施就是首先要树立绿色营销观念；提倡采用绿色产品；制定绿色产品的绿色价格；说明绿色营销的销售管道；最后采取绿色营销的促销方式，从而为酒店带来相关利益的提升。
关键词：绿色营销；绿色产品；市场细分
Abstract
Economic development in the feelings brought about by the improvement in living conditions, people also experience an unprecedented level of environmental degradation, shortage of resources, ecological crisis brought about by threats, etc.. A search for harmony between man and nature, resources and ecological balance of the rationalization of the use of the concept has gradually become the trend of consumption. In this "green" consumer driven concept, a new marketing idea - green marketing, has been integrated into the enterprise to the marketing system, and has emerged as a trend in the development of corporate marketing.
This article focuses on the analysis of marketing theory through the analysis of the green on the hotel service industry and environmental analysis, to find the hotel to implement green marketing strategies. Select articles of Jinlangang Hotel study found that green marketing strategy hotel formalism and from the hotel there is the operating characteristic of the service sector and further from the two aspects of internal and external analysis of the root of the problem. Made in the marketing strategy of the hotel before the macro-environment, the competitive environment and internal environment of the three aspects of the implementation of the hotel's green marketing environment analysis. And on this basis, the green-star hotel has made the consumer market segmentation and positioning.
The concept of green marketing and hotel service industry is a combination of the characteristics of the hotel to carry out the entry point for green marketing. So this article from the service marketing elements of the five marketing point of view, the hotel to implement green marketing strategies of the specific recommendations are given. Is the first concrete measure to establish the concept of green marketing; to promote the adoption of green products; the development of the price of green products; description of distribution channels green marketing; the final green to take the promotional marketing approach, so as to bring the relevant interests of the hotel.
Key words: Green Marketing; Green product; market segmentation
目 录
引 言 ------------------------------------------------ 错误！未定义书签。
第一章 相关概念简述 ----------------------------------- 错误！未定义书签。
1.1 绿色营销 -------------------------------------- 错误！未定义书签。
1.1.1 绿色营销的产生及含义 -------------------- 错误！未定义书签。
1.1.2 绿色营销的“5C”理论 -------------------- 错误！未定义书签。
1.2 绿色营销的意义 -------------------------------- 错误！未定义书签。
1.3 可持续发展 ------------------------------------ 错误！未定义书签。
1.4 SWOT 分析方法基本理论 ------------------------- 错误！未定义书签。
第二章 金兰港酒店现状及存在的问题 --------------------- 错误！未定义书签。
2.1 酒店的基本情况 -------------------------------- 错误！未定义书签。
2.1.1 位置与设施 ------------------------------ 错误！未定义书签。
2.1.2 酒店的组织结构 -------------------------- 错误！未定义书签。
2.1.3 员工状况 -------------------------------- 错误！未定义书签。
2.2 酒店的绿色营销现状 ---------------------------- 错误！未定义书签。
2.3 酒店绿色营销存在的问题 ------------------------ 错误！未定义书签。
第三章 金兰港酒店营销环境的SWOT分析 ------------------ 错误！未定义书签。
3.1 宏观环境分析 ---------------------------------- 错误！未定义书签。
3.1.1 自然地理环境 ---------------------------- 错误！未定义书签。
3.1.2 经济技术环境 ---------------------------- 错误！未定义书签。
3.1.3 政治法律环境 ---------------------------- 错误！未定义书签。
3.1.4 社会文化环境 ---------------------------- 错误！未定义书签。
3.2 竞争环境分析 ---------------------------------- 错误！未定义书签。
3.2.1 金兰港现有的竞争 ------------------------ 错误！未定义书签。
3.2.2 新入驻的国际型酒店的竞争 ---------------- 错误！未定义书签。
3.2.3 经济型酒店的竞争 ------------------------ 错误！未定义书签。
3.3 内部环境分析 ---------------------------------- 错误！未定义书签。
3.3.1 人力资源分析 ---------------------------- 错误！未定义书签。
3.3.2 营销能力分析 ---------------------------- 错误！未定义书签。
3.4 金兰港酒店的SWOT分析 ------------------------- 错误！未定义书签。
3.4.1 酒店的SWOT分析 ------------------------- 错误！未定义书签。
3.4.2 优势—劣势—机会—威胁矩阵 -------------- 错误！未定义书签。
3.4.3 原因分析 -------------------------------- 错误！未定义书签。
第四章 酒店的市场细分和市场定位 ----------------------- 错误！未定义书签。
4.1 市场细分策略及顾客特征分析 -------------------- 错误！未定义书签。
4.1.1 收入细分 -------------------------------- 错误！未定义书签。
4.1.2 顾客特征分析 ---------------------------- 错误！未定义书签。
4.2 金兰港酒店的市场定位 -------------------------- 错误！未定义书签。
第五章 完善绿色营销策略制定 --------------------------- 错误！未定义书签。
5.1 树立绿色营销观念 ------------------------------ 错误！未定义书签。
5.2 提倡使用绿色产品 ------------------------------ 错误！未定义书签。
5.3 制定绿色产品的价格 ---------------------------- 错误！未定义书签。
5.4 绿色营销的渠道策略 ---------------------------- 错误！未定义书签。
5.5 绿色营销的促销活动 ---------------------------- 错误！未定义书签。 结 论 ------------------------------------------------ 错误！未定义书签。 参考文献 ---------------------------------------------- 错误！未定义书签。 谢 辞 ------------------------------------------------ 错误！未定义书签。
篇二：工商管理毕业论文
湖南科技大学成教工商管理专业 题 目：
学生毕业论文 民营企业人力资源管理问题及对策研究 学生姓名 郭香港 学 号分 院 工商管理分院 专业班级 工管10A班 指导教师 2010年四月 湖南湘潭
中文摘要
摘 要
随着中国市场经济的不断深化，企业竞争日趋激烈，人力资源作为最具
活力、最具发展前景、最具收益的战略资源，成为企业参与竞争和谋求发展的主导因素。人力资源是企业最重要的竞争资源。本文通过定量调查、定性分析等方式对浙江民营企业的人员招聘、培训、薪酬管理、绩效考核、激励措施等人力资源管理问题进行了调查分析，认为民营企业在人力资源管理方面仍处于传统人事管理阶段，人力资源管理机构定位低，对培训投入严重不足，且缺乏有效的激励机制。导致的原因有民营企业对人力资源管理重视程度不够，加上受传统中国人情关系的影响，人力资源管理的目标不清，各种管理手段效果不佳。且民营企业生产部门效率不高、不能及时补充货源，销售部门应收帐款回收情况不理想等问题都可以归结到人力资源管理中去解决。要解决这一问题，不仅要提高认识，而且要不断完善人力资源管理体系，在员工激励、人员配置和企业文化建设等方面下功夫。
关键词：民营企业；人力资源管理；问题分析；建议
II
目录
目 录
1 引言·························································································································· 1 2 民营企业人力资源管理相关概念 ································································· 1
2.1 民营企业概念与特点 ························································································· 1
2.2 人力资源管理的定义及其内容 ········································································· 2 3 民营企业加强人力资源管理的必要性 ························································ 3
3.1 人力资源管理的一般作用 ················································································· 3
3.2 民营企业的经营规模和人员规模不断扩大 ····················································· 4
3.3 加强人力资源管理有助于提高民营企业的竞争力 ········································· 4
3.4 人力资源管理能够提高员工的工作绩效 ························································· 4 4 民营企业人力资源管理案例分析 ································································· 5
4.1 A公司创业及发展历史 ······················································································ 5
4.2 A公司人力资源管理现状 ·················································································· 6
4.2.1人力资源管理职能挂在总经理办公室································································· 7
4.2.2人力资源制度分散在各岗位制度中 ···································································· 7
4.2.3有较为明确的薪酬奖励体系··············································································· 7
4.3 A公司人力资源管理问题及原因 ······································································ 7
4.3.1民营企业管理者自身素质和观念问题································································· 7
4.3.2缺乏人力资源的战略规划 ·················································································· 7
4.3.3机构设置不到位，缺乏专业的人力资源管理者··················································· 8
4.3.4企业薪酬激励约束制度不到位 ··········································································· 8
4.3.5民营企业的人员流失严重并缺乏控制································································· 9
4.3.6家族式管理模式使人力资源获取存在封闭性 ······················································ 9
4.3.7对职位没有进行详细的工作分析······································································ 10 5 民营企业走出人力资源管理困境的对策 ················································· 10
5.1 制定人力资源规划，形成有效的人才梯队 ··················································· 10
5.1.1制定人力资源规划··························································································· 10
5.1.2形成有效的人才梯队 ························································································11
5.2 内部招聘与外部招聘结合的招聘方式 ····························································11
5.3 实施现代人力资源管理方案 ··········································································· 12
5.2.1人力资源规范化管理——3P模式····································································· 12
5.2.2对管理人员实行年薪制···················································································· 13
III
目录
5.4 民营企业管理资源不足，可实施人事外包 ··················································· 14
5.5 建立富有凝聚力的企业文化 ··········································································· 14 结 论························································································································ 16 致 谢························································································································ 17 参考文献 ··················································································································· 18
IV
1 引言
改革开放以来，我国各行各业都涌现出了一大批“风光一时”的企业和企业家。但随着大批企业在发展过程中在经济现象中走出“倒U曲线”，一批又一批的企业家也就随风而逝。从整体看，民营企业的发展状况比国营企业在许多方面甚至还要艰难些，很多企业都呈现出“昙花一现，步履维艰”的现象。进入知识经济时代后，我国的企业迫切需要高素质的人力资源。但是企业自产生时就由于各种历史原因导致企业本身先天不足，而在其发展中又由于低水平的管理模式，落后的人才观念，不完善的薪酬制度，缺乏沟通与交流，忽视员工的学习、培训及人才自身事业的发展和职业生涯规划，还有企业主的人格缺陷等使得企业的发展受困于自身的“人才陷阱”。即一方面急需高素质的人才，另一方面在得到高素质的人才后很难凭着有效的人力资源管理在较长时间内留住人才，并发挥其最大潜能。
民营企业独具的灵活性和创新性，使其无论是在企业数量还是提供就业机会上都对我国的国民经济作出了重要的贡献，在我国国民经济中占有重要的地位。尽管民营企业在如此环境中不断发展壮大，为社会稳定、经济发展作出了不可忽视的贡献，但由于其自身的、历史的原因，在发展的过程中急需规范管理。目前我国有很大一部分民营企业在人力资源方面存在众多的问题，没有建立起真正意义上的人力资源战略体系。据统计GDP的50%以上，社会就业岗位的70%以上都来自民营民营企业。而据对民营企业调查，被问到制约企业发展最重要的资源时，63%企业主认为是融资，47%回答是产品销售，38%认为是市场开拓，只有33%的企业主将人才和提高内部人力资源放在迫切需要解决议程上。这种人力资源管理上的滞后已经成为制约民营企业成长和发展的重大难题。
通过定量调查、定性分析等方式对浙江民营企业的人员招聘、培训、薪酬管理、绩效考核、激励措施等人力资源管理问题进行了调查分析，为浙江民营企业的人力资源管理研究进行有益的探索。
2 民营企业人力资源管理相关概念
2.1 民营企业概念与特点
所有的非公有制企业均被统称为民营企业。这是现在对民营企业最普遍的定义。
但不同的学者对民营企业还有很多他们自己的看法：
1
篇三：工商管理专业毕业论文完整版
工商管理专业
学生毕业论文
题目：民营企业人力资源管理问题及对策研究
学生姓名
学 号
分 院
专业班级
指导教师
中文摘要
摘要
随着中国市场经济的不断深化，企业竞争日趋激烈，人力资源作为最具
活力、最具发展前景、最具收益的战略资源，成为企业参与竞争和谋求发展的主 导因素。人力资源是企业最重要的竞争资源。本文通过定量调查、定性分析等方 式对浙江民营企业的人员招聘、培训、薪酬管理、绩效考核、激励措施等人力资 源管理问题进行了调查分析，认为民营企业在人力资源管理方面仍处于传统人事 管理阶段，人力资源管理机构定位低，对培训投入严重不足，且缺乏有效的激励 机制。导致的原因有民营企业对人力资源管理重视程度不够，加上受传统中国人 情关系的影响，人力资源管理的目标不清，各种管理手段效果不佳。且民营企业 生产部门效率不高、不能及时补充货源，销售部门应收帐款回收情况不理想等问 题都可以归结到人力资源管理中去解决。要解决这一问题，不仅要提高认识，而 且要不断完善人力资源管理体系，在员工激励、人员配置和企业文化建设等方面 下功夫。
关键词：民营企业；人力资源管理；问题分析；建议
II
目录
目录
1 引言
2 民营企业人力资源管理相关概念 ···································································································································· 4
1 ·······································································
2.1 民营企业概念与特点 ································································································· 1
2.2 人力资源管理的定义及其内容 ··············································································· 2
3 民营企业加强人力资源管理的必要性 ····························································· 3
3.1 人力资源管理的一般作用 ························································································ 3
3.2 民营企业的经营规模和人员规模不断扩大·························································· 4
3.3 加强人力资源管理有助于提高民营企业的竞争力············································· 4
3.4 人力资源管理能够提高员工的工作绩效 ······························································ 4
4 民营企业人力资源管理案例分析 ······································································· 5
4.1 A 公司创业及发展历史 ······························································································ 5
4.2 A 公司人力资源管理现状·························································································· 6
4.2.1 人力资源管理职能挂在总经理办公室 ······································································7
4.2.2 人力资源制度分散在各岗位制度中 ·········································································· 7
4.2.3 有较为明确的薪酬奖励体系······················································································ 7
4.3 A 公司人力资源管理问题及原因·············································································7
4.3.1 民营企业管理者自身素质和观念问题 ······································································7
4.3.2 缺乏人力资源的战略规划 ························································································· 7
4.3.3 机构设置不到位，缺乏专业的人力资源管理者 ·······················································8
4.3.4 企业薪酬激励约束制度不到位·················································································· 8
4.3.5 民营企业的人员流失严重并缺乏控制 ······································································9
4.3.6 家族式管理模式使人力资源获取存在封闭性 ··························································· 9
4.3.7 对职位没有进行详细的工作分析············································································ 10
5 民营企业走出人力资源管理困境的对策 ······················································ 10
5.1 制定人力资源规划，形成有效的人才梯队························································ 10
5.1.1 制定人力资源规划··································································································· 10
5.1.2 形成有效的人才梯队 ······························································································· 11
5.2 内部招聘与外部招聘结合的招聘方式 ································································ 11
5.3 实施现代人力资源管理方案 ·················································································· 12
5.2.1 人力资源规范化管理——3P模式 ··········································································· 12
5.2.2 对管理人员实行年薪制 ··························································································· 13
5.4 民营企业管理资源不足，可实施人事外包························································ 14
5.5 建立富有凝聚力的企业文化 ·················································································· 14
III
目录
结论
致谢
参考文献 ·································································································································· ·································································································································· 16 17
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1 引言
改革开放以来，我国各行各业都涌现出了一大批“风光一时”的企业和企业
家。但随着大批企业在发展过程中在经济现象中走出“倒U曲线”，一批又一批
IV
的企业家也就随风而逝。从整体看，民营企业的发展状况比国营企业在许多方面 甚至还要艰难些，很多企业都呈现出“昙花一现，步履维艰”的现象。进入知识 经济时代后，我国的企业迫切需要高素质的人力资源。但是企业自产生时就由于 各种历史原因导致企业本身先天不足，而在其发展中又由于低水平的管理模式， 落后的人才观念，不完善的薪酬制度，缺乏沟通与交流，忽视员工的学习、培训 及人才自身事业的发展和职业生涯规划，还有企业主的人格缺陷等使得企业的发 展受困于自身的“人才陷阱”。即一方面急需高素质的人才，另一方面在得到高 素质的人才后很难凭着有效的人力资源管理在较长时间内留住人才，并发挥其最 大潜能。
民营企业独具的灵活性和创新性，使其无论是在企业数量还是提供就业机会 上都对我国的国民经济作出了重要的贡献，在我国国民经济中占有重要的地位。 尽管民营企业在如此环境中不断发展壮大，为社会稳定、经济发展作出了不可忽 视的贡献，但由于其自身的、历史的原因，在发展的过程中急需规范管理。目前 我国有很大一部分民营企业在人力资源方面存在众多的问题，没有建立起真正意 义上的人力资源战略体系。据统计GDP的50%以上，社会就业岗位的70%以上都
来自民营民营企业。而据对民营企业调查，被问到制约企业发展最重要的资源时， 63%企业主认为是融资，47%回答是产品销售，38%认为是市场开拓，只有33%
的企业主将人才和提高内部人力资源放在迫切需要解决议程上。这种人力资源管 理上的滞后已经成为制约民营企业成长和发展的重大难题。
通过定量调查、定性分析等方式对浙江民营企业的人员招聘、培训、薪酬管 理、绩效考核、激励措施等人力资源管理问题进行了调查分析，为浙江民营企业 的人力资源管理研究进行有益的探索。
2 民营企业人力资源管理相关概念
2.1 民营企业概念与特点
所有的非公有制企业均被统称为民营企业。这是现在对民营企业最普遍的定 义。
但不同的学者对民营企业还有很多他们自己的看法：
何芳英（2001）认为民营企业是指个体、私营企业、自然人和私营企业控股 或由其运营的各种组织形式的企业，而民营经济广义地讲即为各类民营企业的统
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《工商管理论文》出自：百味书屋
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