篇一：当代商务英语听说教程2 Listening script 3
Unit 3
Part 1 Practical Listening & Speaking
B Functional listening
Task two (P27)
F: Good morning, Continental Hotel. How may I help you?
M: Good morning. I’d like to book some accommodation for five nights from July 3 to 7.
F: From July 3 to 7. Just one moment, sir. There aren’t many vacancies left because of the trade fair. What kind of rooms would you like?
M: I’d like to book three double rooms all on the same floor.
F: Yes, you’re very lucky. There are only three double rooms left, but they are on different floors.
M: That’s OK. What’s the daily rate?
F: Double rooms are RMB 900 per night.
M: What are they like?
F: All the rooms are overlooking the city. They are balconies and bathrooms. M: OK. Do you have a conference room I can reserve for July 5?
F: We have a nice quiet room that can take 3 people. Would that be suitable? M: That would be fine.
F: Can I have your telephone number?
M: Yes, it’s 46792345.
B Business culture (P31)
1、acceptable 2、target 3、prefer 4、achieved 5、simply 6、misunderstandings
7、business 8、shocked 9、dishes 10、shocking 11、home-cooked 12、wine 13、attending
Part 3 Listening Practice
A Listening focus
Task one (P34)
1、directionsnorthsoutheastwest
2、The Atlantic OceanThe Pacific Oceanon the east coast
3、westthe cinemanorthwestthe cinemasouththe hotelnortheastthe shopping centereast the shopping center
Task one (P35)
B A C D G H F E L K I J
B Dictation
Task one (P37)
1、inclined2、outweigh3、compliment4、I’m so glad you liked it5、distinctive6、take pride7、modesty8、three refusals
Task two (P37)
1、 I’d like to book a hotel room for five nights.
2、 Modesty taken to extreme is arrogance.
3、 Kunlun Hotel is within walking distance to the Grand Theater.
4、 I’d like to reserve a single room with a bath for a client for two days.
5、 I’ll book the room now and call you back later to confirm.
Conversation 1 (P37)
F: Room Reservations. Can I help you?
M: Yes, I’d like to book a single room with a bath for a client from the afternoon of October 4 to the morning of October 10.
F: Yes, we do have a single room available for those dates.
M: What’s the rate, please?
F: The current rate is $50 per night.
M: What services come with that?
F: For $50 you’ll have a radio, a color television, a telephone and a major international newspaper delivered to your room every day.
M: Is there a discount rate for conference delegates?
F: Yes, there is. I think it’s 10%, but I can check that for you.
M: OK, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details. By the way, I’d like a quiet room away from the street if that’s possible.
F: That’s fine, sir. Can I help you with anything else?
M: No, that’s all for now. Thank you and goodbye.
F: Goodbye.
Conversation 2 (P38)
Tony: Hello, Shanghai Holidays. Can I help you?
Customer: Yes, I took a brochure yesterday and now I’d like to book a holiday please. Tony: OK, which holiday are you interested in?
Customer: The one on page 43. Can you tell me how much this holiday cost, please? Tony: Yes, sir. It costs 858 dollars.
Customer: That’s expensive. How long does it take?
Tony: That package takes two weeks.
Customer: And when does it begin?
Tony: It begins in September. And now that one is on special offer. You can get 10 percent discount.
Customer: Good. How can I book it?
Tony: You need to fill in the booking form. We need your full address and a deposit of
20 percent. You can pay by cash or credit card. We then need to receive the balance at least ten days before the holiday begins.
Customer: OK, I know. Thank you very much.
Tony: My pleasure.
D Passage
My name is David Anderson. I’m the Operations Manager of the Shang Ri-La Hotel in Shanghai. I’m responsible for the day to day running of the hotel. So the manager of each department, reports to me. It’s my role to set them objectives and to ensure certain standards are maintained at all times.
Also, as the Operations Manager, I have direct responsibility for the reservations department in the hotel, which is the most, in terms of profit and revenue, important department in the hotel. It’s where we make 60% of our revenue in the hotel.
People can book hotels in a number of ways, including the most convenient way- the Internet, which is becoming more and more important for hotel bookings. We have to be aware of it because it’s a different method guests can use to book rooms.
So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, it’s somebody sitting at home.
篇二：当代商务英语 听说教程 Listening script 6
Unit 6
Part 1 Practical Listening & Speaking
B Functional listening
Task two (P72)
Sam: Thank you for showing me around the showroom.
Peg: You’re welcome. Shall we have a look at the catalogue? Which products are you interested in?
Sam: Could you turn to page 3? I’m interested in these three chair models. I’d like 50 units for each model.
Peg: Let me write down the product numbers. What about the brochure stands on page 5? How many would you like?
Sam: OK. I would like 20 budget ones and 30 luxury ones.
Peg: I’ve noted them down. OK, let’s come to the workstations on Page 7. These are the models you’ve just seen in the showroom.
Sam: Yes, they look attractive.
Peg: Could I recommend BX123 to you? Though it’s a bit more expensive than other models, its style is perfect for your office.
Sam: OK, I’d like to have 10 units of BX123.
Peg: Is there anything else?
Sam: No, that’s all for the moment. When could you give us a quotation for these products?
Peg: We can send you a quotation by January 4th.
Sam: That’s great. Thank you for your help.
Peg: My pleasure.
Part 3 Listening Practice
A Listening focus
Task one (P77)
1、 When you see the sign, you can’t turn left.
2、 It’s a regulatory sign for stop.
3、 It’s a no through sign.
4、 It’s a sign which means there is a roundabout ahead.
5、 It’s a no entry sign.
6、 It’s a stop ahead sign.
7、 The sign indicates the maximum speed allowed by law on a particular piece of road.
8、 The sign tells you that there is a cycle route ahead.
9、 It’s a school crossing sign.
10、 When you see the sign you can’t stop, you must go straight.
B Dictation
Task one (P79)
1、customers 2、It’s important to understand your product from the customers’ point
of view. 3、specific buyer 4、target audience 5、the benefits 6、be added
7、determine 8、The list will be used in positioning the product.
Task two (P80)
1、In your e-store, always include searchable keyboards in product description.
2、When describing your product, remember the three C’s: compelling, concise, and correct.
3、Your description should not merely be a bland specification of your product.
4、It should be defined in terms of what exactly you are providing your customers.
5、Look at your description carefully and ask if it is tempting enough.
C Conversations
Conversation 1(P80)
M: Good afternoon, Madam. What can I do for you?
F: I’m interested in buying a car.
M: Do you have any preference?
F: Not really. But I think it should be energy saving.
M: How about the Mini over there between the Lancia and Volvo? It costs $2830 and is cheap to run: it does 38 miles per gallon. Or there’s the Citroen, behind the Mini. It’s even cheaper to run: it does 45 miles per gallon and costs only $2070. It is not very fast though, it only does 69 miles per hour.
F: I’m afraid the Mini and the Citroen are too small. I’ve got three children. Isn’t there anything bigger?
M: Well, there’s the Toyota over there, to the left of Peugeot. It’s very comfortable and cheap to run too, costing $3040. It does only 36 miles per gallon and it also has a built-in radio.
F: Well, I’ll consider that. And what color are you offering? I don’t like blazing red. M: Oh, yes. We also have intense black and rainforest green for this model.
F: Um, I think I’d like to see the black one.
Conversation 2(P81)
F: Our company is a professional manufacturer of craft candles, which are popular among many clients abroad. We produce three main series and more than 300 varieties. M: Can I have a look at your catalogue?
F: Sure. This is it. These are the most popular candles today: aromatherapy candles and ice-cream candles.
M: I see. They are lovely.
F: First, let me explain the aromatherapy candles. They are made of transparent jelly, which lifelike fruit in it. The aroma can be customized to your order. We also have detailed specifications on this page.
M: Um, burning approximately 25 hours
F: Yes, long enough for several romantic occasions, right?
M: Good. What’s the minimum order?
F: 1000 pieces, and it’s the same with all the other models. You may look at some other models below.
M: Well, the ice-cream candles look exactly like real ice-creams.
F: Right, they are a kind of gel candles. Light them after a long day and you will feel relaxed and totally renewed with energy. They light 80 hours, even longer than
aromatherapy candles.
M: That’s impressive. How long is the ship date?
F: Ten days. Our clients are mainly from Europe, North America and Southeast Asia. We’ve successfully maintained a long-term partnership with all of them.
D Passage (P82)
When two people are talking to each other, they tend to stand a specific distance apart. Each person has an invisible boundary around their body into which other people may not come. If someone pierces this boundary, they will feel uncomfortable and move away to increase the distance between them. This personal distance is not due to body odor or bad breath, but because closeness leads a sense of intimacy that is at odds with their relationship to the other individual.
Interestingly, the average personal distance varies from culture to culture. Americans tend to require more personal space than people in other cultures. So if you try to get too close to an American during your conversation, he or she will feel that you are “in their face” and will try to back away. Try to be aware of this, so if the person to whom you are speaking backs away a little, don’t try to close the gap.
Also, try to avoid physical contact while you are speaking, since this may also lead to discomfort. Touching is a bit too intimate for casual acquaintances. So don’t put your arm around their shoulder, touch their face, or hold their hand.
篇三：当代商务英语 听说教程 2 Listening script 1
Unit 1
Part 1 Practical Listening & Speaking
B Functional listening
Task two (P3)
Ivy: Could I speak to Guy Dobson, please?
Guy: Guy Dobson speaking. How may I help you?
Ivy: This is Ivy Marten from BMQ. I read your catalogue. Could I ask you a few questions about Model 679?
Guy: Certainly. What would you like to know?
Ivy: Is it your latest model? And how much does it cost?
Guy: Yes, it is. The retail price is RMB 2,015.
Ivy: Ok. If we buy 50 machines, what is your largest discount?
Guy: We could offer you a 20% discount.
Ivy: Ok. Can you supply from stock?
Guy: Yes, I think so.
Ivy: How fast can you deliver the goods to us?
Guy: We can deliver the goods to your company within one week.
Ivy: How long is your warranty period?
Guy: Our warranty period is three years.
Ivy: do you provide on-site maintenance service?
Guy: Yes. Our engineers can arrive at your company within 24 hours after you call. Ivy: Do you have a 7-day money-back guarantee?
Guy: Sorry. I am afraid we don’t have the guarantee, but we can let you try using our sample for one week.
Part 3 Listening Practice
B Dictation
Task two (P9)
1、
2、
3、
4、
5、 Anne is on the line. She wants to talk to you. Do you know what time I can reach him? If you leave your name and number, I’ll have Mr. Chen call you back as soon as possible? Please hold on a second, and I’ll put you through. There is nobody here by that name.
Conversation 1 (P10)
Michelle: Hello, you’ve reached the marketing department. How can I help you? Robert: Yes, can I speak to Hey Wilson, please?
Michelle: I’m afraid he’s at a meeting at the moment. Can I help?
Robert: No, I need to talk to Hey Wilson, I think. What time will he out of the meeting?
Michelle: In about an hour. Can you call back later?
Robert: Ok, I’ll do that.
Michelle: Can I take a message?
Robert: That would be nice. Could you tell him that Robert Andrews called and that I’m in the office all day if he could call me back?
Michelle: Can I take your number, please?
Robert: Yes, it is 53820986.
Michelle: 53820986.Ok. I’ll make sure he gets the message.
Robert: Thanks very much for your help. Goodbye.
Michelle: My pleasure. Goodbye.
Conversation 2 (P10)
Jack: I have just received your new catalogue. I’m interested in a couple of items in it and I’m wondering if we can get a sample of one of your products.
Dorothy: No problem. But there’s a charge for the sample and the shipping cost. Jack: Ok, what if we place an order? Do we still have to pay the sample charge? Dorothy: Well, which item do you have in mind?
Jack: We’re particularly interested in your new ZX-07 sound card, shown on page six of your catalogue.
Dorothy: For that item, you need to place an order of a hundred pieces or more to make it a free sample.
Jack: We need to see a sample first before we make a decision to place an order.
Dorothy: Of course. But if you receive the sample and then later decide to place an order, the sample charge will be deducted from the cost of the order.
Jack: Ok, let’s go with that. I’ll give you the address.
D Passage
Good phone manners are important both at work and at home. When you are on the phone with someone, your only interaction is verbal, so saying the right things is important to make the right impression. Speak clearly, be polite, and offer to take a message or help out if you are answering the phone for someone else.
Here are some common practices that will make you sound polite, whether talking on the phone to a friend, customer, potential employer, or complete stranger.
Some people like to let people know who they’ve reached as soon as they pick up phone. Companies and some individuals may answer the phone “You’ve reached the John Smith Corporation” or “Hello, this is John Smith.” When in doubt, a simple “Hello” or “Hello, this is John.” will do. Unless someone (such as an employer) asks you to answer the phone in a particular way, choose a style that’s comfortable for you and polite to others. Just avoid answering the phone in a way that may make the person on the other end feel uncomfortable or put on the spot (such as, “What?” or “Who’s this?”)
《商务英语听说教程》出自：百味书屋
链接地址：http://www.850500.com/news/24939.html
转载请保留,谢谢!