篇一：英语投诉信范文
英语投诉信范文
英语投诉信范文之一
［directions］: suppose that you ordered a refrigerator but later found a worrying problem. write a letter of complaint to describe the matter and require settlement, do not sign your own name at the end of your letter, using “li ming” instead.
dear sir,
i am happy that the refrigerator we ordered last week has arrived on time. but it is a great pity that we find there is something wrong with the refrigeration facilities.
after we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. when we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
this problem has affected our normal life. would you please let me know whether or not you can send a repairman as soon as possible? i hope that my problem will get your kind consideration.
yours faithfully,
li ming
［文章点评］
这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。
英语投诉信范文之二
dear sir:
with reference to our order no. w98, the 120 computer sets
supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 20 sets as soon as
possible. meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
yours sincerely,
li ming
英语投诉信范文之三
dear mr. chang:
on september 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
we had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
篇二：英文投诉信例文
To whom it may concern,
The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy.Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for
your consideration.
I am looking forward to your early reply.
Yours faithfully,
Li Ming
Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir,
I am writing to you about a most unhappy experience. Last Tuesday morning, we took a longroute bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor
seek help from others.
Where we stopped was nowhere near a village. Up until 8 o’clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver
came to wake us up—the bus had been fixed!
I suggest that you look into this matter immediately and deal with
it quickly and properly.
Looking forward to your reply.
Yours,
Li Ming ［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.
Dear Sir,
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.
Yours faithfully,
Li Ming
Dear Sir:
With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We
unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
Li Ming
Dear Mr. Chang:
On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Li Ming
Dear Sir，
I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China,消息it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.
Thank you for your consideration.
Sincerely yours,
Bu Manyi
篇三：英语投诉信范文
英语投诉信范文
大家如果在生活中遇到了不公平的待遇或者恶劣的服务, 第一反应是什么? 忍气吞声或者大喊大叫? 事实上,我们可以选择最明智的做法, 那就是写投诉信。但是，如何用恰当的语气精准的语言来表达自己的不满维护自己的权益可不是一种容易的事。下面提供一些不同类型的英语投诉信范文，大家可以改写使用，红色的部分照抄黑色的部分替换就可以啦，非常实用。
一、投诉收到坏的货品
We appreciate your willingness to deliver （感谢发货）our new copy machine a day early.
Unfortunately, it arrived with some damage to （阐明问题）the front door. The machine works, but the door is an eyesore and doesn't close all the way（进一步解释问题所在）. I have enclosed a photo of the door so you can see the problem（附上照片）. I trust you will send someone to replace the door as soon as possible（希望尽快派人解决问题）.
二、投诉糟糕的设施
I need to call your attention to the poor condition of the playground equipment outside our
apartment（提醒对方注意设施的问题）. The swings are damaged, the paint is peeling, and most of the bolts which should attach the slide to the rest of the unit are missing（进一步解释问题所在）. The equipment has been in this poor condition since we moved here and poses a danger to the children in the complex（问题存在多长时间）.
Please would you have it repaired or removed? I would be happy to assist with any labor that may be involved in removing it（请求更换，并表达愿意提供协助）. Unfortunately, I am unable to deal with the problem on my own（表明自己无法独自解决问题，指出请教帮助的必要性）, as the equipment is anchored in concrete.
三、投诉糟糕的服务
I think you should be aware of the language that one of your employees is using in the children's shoe department（提醒对方注意某个员工在某个地方的用语或者行为）. His identification tag shows the name John（工牌表明他的名字是XXX）. I was shocked to hear him repeatedly refer to some children with words such as "bastards" or "dwarfs." I couldn't believe my ears. He seemed to think it was funny（阐述问题）. I don't know how many people he has offended, but I found it so offensive that I don't want to go into that part of the store again（不知道有多少顾客曾被这样冒犯，表明自己不愿意再光顾）.
I personally feel he has no place interacting with the public when he lacks the most basic sense of propriety and kindness（指出该员工问题的严重性）. Whatever action you decide to take, my daughter and I are certainly willing to act as witnesses(表明愿意作为证人去指正该员工的恶劣
行径).
四、投诉推销
I do not wish to buy mortgage life insurance from your or any other company（无意愿从对方购买XXX服务或XXX商品）. I am already adequately insured（解释原因，已经有XXX服务或XXX商品）. Your frequent calls on the subject have become a nuisance（对方的电话已造成滋扰）. I asked my mortgage company some months ago to remove my name from the mailing lists they make available, and they assure me that this has been done. Kindly stop writing to me and calling me, and remove my name from your list of prospective customers（请求对方不要将自己作为目标顾客并停止推销）.
If your representative calls me again I will be forced to consider further action to stop this nuisance（如果继续骚扰，将会采取进一步行动）.
五、要求尽快退款
I have not yet received the refund of $226.98 （尚未收到应得退款XXX元）you promised to send me two weeks ago（对方承诺的退款日期） for the faulty lawn mower（退款的货品）. I trust this delay is just an oversight, but I need the refund immediately so I can purchase another one (相信未收到退款只是疏忽，但是急需退款，表明紧急性).
To refresh your memory of the details of my case, I have enclosed copies of my sales receipt and the warranty card. I look forward to receiving the refund soon（附上收据和保修卡，希望尽快收到退款）. I need the money by next Monday(表明自己希望在多久后收到退款).
《英语投诉信范文》出自：百味书屋
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